Heimat only delivers goods within Vietnam. You can choose between these live 2 forms of delivery

Receive at the boutique, or Deliver to your address

Estimated delivery time: 3-5 days.
Shipment fee: 30.000 VND
Freeship for bill from 1.500.000 VND

If you need urgent shipping for your special circumstances, please inform us beforehand. However, we will inform you of the surcharge by the 3rd party, then if you agree with this extra, we will process it at your cost.


We do our best to ensure the timely delivery of all our orders. On rare occasions, however, packages may arrive outside of the estimated timeframe.


Express shipping option includes tracking. Please look for the tracking link in your confirmation e-mail to track your package. Orders placed late on Fridays, Holidays or during the Weekend, will be processed by the next business day.


Currently, returns for orders are not accepted.
As a valued Heimat customer, you deserve top-tier products and service. Should our policy not meet your satisfaction, please reach out to us for issue resolution. You can also provide your details through the Exchange Request form on the [order management] page as soon as we receive the information.

You are eligible for product exchanges under the following circumstances:

  • Items you've purchased from Heimat, including perfumes and beauty products.
  • Instances of product defects attributed to shipping or manufacturing: such as dents, breakage, scratches, loss of perfume content, variations in packaging compared to Heimat or brand's official images, or differences in fragrance compared to samples, etc.

Notably, defects caused by transportation should be documented during the goods' inspection with the postal carrier. Otherwise, capturing the unboxing process with complete packaging and shipping labels is necessary for evidentiary purposes.- Exchange requests must be submitted within 24 hours of delivery.

You can exchange defective products to:

  • Similar products, or
  • New product with the same price, or
  • New products with higher prices when paying the difference,
  • If the product you want to exchange has a lower value than the returned product, you will not be refunded the excess cash.

In case the product you want to exchange is out of stock, we will exchange the product for you when the new shipment is imported.Our staff will inform you of the detailed process of exchanging products.Shipment fees incurred from the exchange are paid for by Heimat, however Heimat unfortunately cannot refund the original order's shipping charges.